Payment processor holding your money? Here's the plan
Hold Kit is a $39 do-it-yourself kit for Square, QuickBooks Payments, PayPal, Stripe, Shopify Payments and Etsy merchants: a fill-in appeal letter, each processor's official appeal or verification path, outside complaint routes with a dated checklist, and a backup plan so you can keep taking cards.
Free first: one-page checklist (PDF).
What's in the kit
Appeal letter template
A fill-in letter that asks for the specific reason, the release date, and what documents will resolve it.
Complaint routes
The official appeal or verification path for each processor, plus the CFPB, your state attorney general and the BBB, with what to attach and when.
Day-by-day timeline
What to do on day 1, 3, 7, 14 and 30 so nothing slips.
Keep-taking-cards plan
A checklist for opening a backup processor without triggering the same problem twice.
Evidence checklist
Invoices, IDs, delivery proof and customer messages to gather before you write.
Call script
What to say, and write down, every time you contact support.
FAQ
Will this get my money back?
No kit can promise that. Hold Kit helps you make a clear, documented request and use the official channels that exist for this. Outcomes depend on your processor and your situation.
Is this legal advice?
No. It's an organized self-help guide. For large amounts or contract disputes, talk to a licensed attorney.
Refunds?
30-day refund: reply to your Stripe receipt email within 30 days of purchase and we'll refund you in full.